Customer Success Specialist
NextKick is growing across Latin America, and we want one person who owns the experience of every school we serve there. You'll be the Spanish-speaking point of contact for martial arts school owners in the region: getting them set up, solving technical problems quickly, and making sure they get real value from the platform.
- Team
- Customer Support
- Location
- Latin America
- Work type
- Remote
- Language
- Spanish (required)
What you'll do
- Be the dedicated, Spanish-speaking contact for NextKick customers across Latin America
- Onboard new schools: account setup, data migration, and training owners and staff
- Troubleshoot issues across the web dashboard, mobile apps, and payments, and report bugs clearly to the product team
- Check in with schools regularly so problems are caught before they turn into cancellations
- Bring regional feedback back to the team to shape the product and its localization
Requirements
- Fluent spoken and written Spanish (native or full professional proficiency)
- Hands-on IT support experience: help desk, technical support, or SaaS customer support
- Comfortable working remotely and managing your own day
- Clear, patient communication with customers who aren't technical
Nice to have
- English or Korean, for working with our core team
- Experience with SaaS or B2B software that businesses rely on every day
- Familiarity with martial arts schools, fitness studios, or running a small business